Level 2 Diploma in Customer Service
No Hidden Fees, Specialist Tutor Support, Ofqual Regulated, CS Training
Britannia School of Leadership and Management LTD
Summary
- Tutor is available to students
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Overview
The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
Key Benefits of Studying with Britannia School of Leadership and Management:
- 100% flexible schedule
- Specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
*Please ensure you meet the entry requirements for this course before purchasing it
Qualification
Course media
Resources
- Course PDF - download
Description
Duration and Delivery
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. The Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a certified Customer Service Specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
Progression
This is a thorough Level 2 Diploma in Customer Service qualification, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 2 Diplomas in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- NCFE Level 3 Diploma in Skills for Business
Unit Structure
Unit 1: Understand Employer Organisations
Unit 2: Develop Working Relationships with Colleagues
Unit 3: Manage Personal Performance and Development
Unit 4: Understand Customers
Unit 5: Develop customer relationships
Unit 6: Communicate with Customers in Writing
Unit 7: Principles of Customer Service
Unit 8: Deliver Customer Service
Unit 9: Resolve Customer Service Problems
Unit 10: Support Customer Service Improvements
Unit 11: Provide Post-transaction Customer Service
Unit 12: Negotiate in a Business Environment
Who is this course for?
This course is ideal for those learners who currently deal with customers on a daily basis.
Requirements
- Learners must be 16+
- Learners must have a relevant position to meet the practical requirements of this course
Career path
This Level 2 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Customer Service Assistant: £23,911
- Business Centre Agent: £24,854
- Customer Support Officer: £22,925
- Retail Sales Assistant: £22,250
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
